Lead Host
Summary
Title:Lead Host
ID:RE - Lead Host
Department:Hospitality
Location:Restaurant Eugene
Description

The lead host is responsible for creating and maintaining a charming atmosphere by engaging in the guest experience from beginning to end.  S/he is a gracious hospitalitarian focusing on excellence in service and hospitality for all guests.  This role looks for opportunities to increase awareness for Restaurant Eugene by welcoming and developing relationships to ensure lifelong guests.

   

Duties & Responsibilities:

 

Leadership Responsibilities

  • Laugh out loud and embrace finesse without formality service.
  • Ensures service and style guidelines through engaging in service, training, and mentoring of all FOH employees, under the direction of the Manager and the Executive Chef.
  • Assist in preparation for line-up and staff meetings.
  • Take and manage reservations in accordance with standards and policies.
  • Model leadership behaviors, core values and adhere to strategic and operational priorities.
  • Share inspiration, knowledge, and ideas with staff.
  • Ensure that the FOH staff understands the established company policies and procedures by providing excellent service and hospitality.
  • Monitoring staff performance and implementing training initiatives.
  • Participate in nightly service; observing and soliciting feedback from staff and guests.
  • Maintain cliental by initiating improvements and building relationships.
  • Stay apprised of events both within Holeman and Finch Public House and around Atlanta.
  • Initiating and participating in community outreach.
  • Books of large parties and events.

 

Other Requirements and Responsibilities

  • Assist with ordering, receiving, and inventory.
  • Acquire and maintain TIPs and ServSafe certifications.
  • Attending management and leadership meetings and education training when scheduled.
  • Works closely with marketing to achieve sales and cover goals.
  • Assist and maintain floor plans and OpenTable details.
  • Ability to manage and supervise multiple teams at the same time.
  • Understands and appreciates excellence in food, beverage, and hospitality.
  • Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
  • Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
  • Written Communication - Writes clearly and concisely; Edits work; Presents numerical data effectively; Able to read and interpret written information.
  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves company resources.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
  • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Leadership - Exhibits confidence in self; effectively influences actions and opinions of others; Gives recognition when appropriate.
  • Listening to and managing People - Includes staff in decision-making processes; Accessible to staff; Provides regular feedback; Develops subordinates' skills and encourages growth; Improves processes, products and services.
  • Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.
  • Teaching/Training - Clearly explains concepts; Varies presentation style to satisfy different learning needs.

 

Education and Experience Qualifications

  • 2+ years of hospitality experience
  • Working knowledge of Microsoft Word, Outlook 365 and Excel

 

Physical Demands

  • Occasionally required to sit.
  • Required to walk often and stand for long periods of time.
  • Required to use hands to hold, carry, handle or feel.
  • Required to reach with hands and arms.
  • Required to talk and hear.
  • Occasionally required to bend, lift or climb.
  • Often required to lift moderate weights (25-50 pounds).
  • Occasionally required to lift heavy weights (50 pounds or greater).
  • Finger dexterity required.
  • Hand coordination required.
  • Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus.

 

Working Conditions

  • Late nights and weekends required.
  • 12 hour shifts required.

 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.

 

 

 

About Resurgens Hospitality Group:
Resurgens Hospitality Group is a respected leader and visionary in food, beverage, and hospitality through its continuous dedication to excellence. We offer a competitive pay and bonus structure, company paid Health Benefits, ongoing education opportunities, paid vacation, and more. Excellence in all we do supports, maintains, and strengthens our people and separates us from our competitors. Excellence exists at all levels of job function, employee class and in every decision we make. We choose to be excellent.

We are a privately owned restaurant group in the heart of the south. We love our community, our city and especially our employees. We do not believe that success comes from individual authority. Instead, we believe success is a collaboration among everyone that works with Resurgens Hospitality Group. We foster an environment that nurtures, cultivates and encourages individual success. We encourage everyone to openly share suggestions, ideas, information and knowledge. If we hire you, it’s because we want to invest in you, your personal growth and your future.

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