Management Job Openings >> Assistant Manager
Assistant Manager
Summary
Title:Assistant Manager
ID:CES - Asst Mgr
Department:Hospitality
Location:C. Ellet's Steakhouse
Description

The Assistant Manager oversees service standards in regard to flow from front door to kitchen. This includes safety and sanitation and quality and expediency of food and guest relations. Also, working closely with the General Manager to supervise the staff, inventory and maintenance of the restaurant. Manage day-to-day functions while maintaining and delivering outstanding hospitality and service. All while representing your restaurant and Resurgens Hospitality Group in a professional manner at all times, on and off premises.

 

Staff Management

  • Assisting with performing supervisory duties, such as hiring, training, developing, evaluating, and disciplinary counseling of all on-site employees, under the direction of the General Manager and the Executive/Assistant Directors of Operations.
  • Helping prepare for and conduct staff meetings on weekly basis.
  • Ensuring staff is upholding leadership behaviors, core values and adhering to strategic and operational priorities.
  • Sharing inspiration and ideas with staff.
  • Ensuring that personnel issues are carried out in accordance with established company policies and procedures.
  • Aiding in developing and guiding an integral team that effectively sells the quality and professionalism of the restaurant.
  • Aiding in use of proper supervision methods and ensuring that personnel issues are carried out in accordance with established company policies and procedures.
  • Providing training and serving as a mentor to staff.

 

Service and Sales Management

  • Maintaining guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, building relationships with patrons.
  • Ensuring staff is implementing excellent service, hospitality, food and beverage consistently.
  • Reviewing and approving the planning, implementation and success of nightly service, and weekly brunch service (where applicable).
  • Working and monitoring nightly service, and weekly brunch service (where applicable).
  • Soliciting and reacting appropriately to positive and negative feedback from guests.

 

Inventory and Operations Management

  • Overseeing weekly ordering, receiving, re-stocking and coding as directed.
  • Assisting in supervising and enforcing the cleanliness and organization of bars, wine cabinets, sales floor and inventories.
  • Assisting General Manager in reviewing payroll and completion of payroll-related forms; discussing exceptions and unusual circumstances with Executive Director of Operations, and approving/disapproving as appropriate.
  • Working with Executive Director to monitor maintenance activities and preventive maintenance programs.
  • Supporting marketing and outreach efforts and offering input and suggestions.
  • Becoming active in local business community and developing rapport within that community.
  • Understanding and complying with state and federal law and standards related to food and beverage service.
  • Maintaining ServSafe and TIPS certifications.
  • Maintaining open and clear communication with the staff, General Manager, Executive/Assistant Directors of Operations, and CEOs.

 

Other Requirements and Responsibilities

  • Attending management and leadership meetings and education training when scheduled.
  • Ability to manage and supervise multiple teams at the same time.
  • Understands and appreciates excellence in food, beverage and hospitality.
  • Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
  • Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
  • Written Communication - Writes clearly and concisely; Edits work; Presents numerical data effectively; Able to read and interpret written information.
  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves company resources.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
  • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Leadership - Exhibits confidence in self; effectively influences actions and opinions of others; Gives recognition when appropriate.
  • Listening to and managing People - Includes staff in decision-making processes; Accessible to staff; Provides regular feedback; Develops subordinates' skills and encourages growth; Improves processes, products and services.
  • Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.
  • Teaching/Training - Clearly explains concepts; Varies presentation style to satisfy different learning needs.

 

Education and Experience Qualifications

  • Preferred: Bachelor's Degree
  • 2+ years of hospitality experience
  • Working knowledge of Microsoft Word, Outlook 365 and Excel

 

Physical Demands

  • Occasionally required to sit.
  • Required to walk often and stand for long periods of time.
  • Required to use hands to hold, carry, handle or feel.
  • Required to reach with hands and arms.
  • Required to talk and hear.
  • Occasionally required to bend, lift or climb.
  • Often required to lift moderate weights (25-50 pounds).
  • Occasionally required to lift heavy weights (50 pounds or greater).
  • Finger dexterity required.
  • Hand coordination required.
  • Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus.

 

Working Conditions

  • Late nights and weekends required.
  • 12 hour shifts required.

 

 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.

 

 

About Resurgens Hospitality Group:

Resurgens Hospitality Group is a respected leader and visionary in food, beverage, and hospitality through its continuous dedication to excellence. We offer a competitive pay and bonus structure, company paid Health Benefits, ongoing education opportunities, paid vacation, and more. Excellence in all we do supports, maintains, and strengthens our people and separates us from our competitors. Excellence exists at all levels of job function, employee class and in every decision we make. We choose to be excellent.

 

We are a privately owned restaurant group in the heart of the south. We love our community, our city and especially our employees. We do not believe that success comes from individual authority. Instead, we believe success is a collaboration among everyone that works with Resurgens Hospitality Group. We foster an environment that nurtures, cultivates and encourages individual success. We encourage everyone to openly share suggestions, ideas, information and knowledge. If we hire you, it's because we want to invest in you, your personal growth and your future.

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